Refund policy

General Returns:
All return requests must be submitted within 30 days of the invoice date.
Please note that this refund policy applies only to parts purchases. Refunds are not available for   equipment purchases.。

General Returns:
All return requests must be initiated within 30 days of the invoice date. Returned items must have an issued Return Authorization (RA) number and must be shipped back to CDHORIZON Equipment within 30 days of the RA issuance. Special-order products, electronics, paints, chemicals, lubricants, LPG tanks, and fire extinguishers are non-returnable once ordered. All returned items must be shipped prepaid to CDHORIZON Equipment.

A 25% restocking fee will be applied to all returns, unless the return is due to an error in the order or product by CDHORIZON Equipment.

Returned defective items will undergo comprehensive testing and inspection. For items verified as defective, CDHORIZON Equipment will, at its discretion, repair or replace the item at no charge, or provide a full refund (including shipping costs). If a returned item is found to be functional after inspection, testing fees and a 25% restocking fee per item will apply.

No refunds will be issued for items damaged by corrosive materials, abuse, modification, or misuse.

Return Authorization Required:
Before returning any item to CDHORIZON Equipment, a Return Authorization (RA) number must be obtained from our Sales/Customer Service department.

Your request must include:
Part number and description
Reason for return
Order number

For more information or assistance, please email our Parts Department at: zhangting07@fehorizon.com
or call: 18217251538